Terms and Conditions
Please read these terms and conditions carefully before using our cleaning services. By booking our services, you agree to comply with and be bound by the following terms and conditions:
1. Service Agreement:
- Our cleaning services are provided on an agreed-upon schedule and duration.
- The scope of the cleaning services will be specified in the booking confirmation.
- Any changes to the agreed-upon services must be communicated to our customer support team in advance.
2. Access to Property:
- You are responsible for providing access to the property at the scheduled service time.
- If access is not provided or if we are unable to enter the premises, a cancellation fee may apply.
3. Liability:
- We take utmost care in providing our cleaning services; however, we cannot be held liable for damages or losses caused by unforeseen circumstances or pre-existing conditions.
- Please secure any valuable or fragile items before our cleaners arrive.
4. Safety and Security:
- Our cleaners will follow safety protocols while performing their duties.
- Please notify us of any potential hazards or specific safety instructions related to your property.
- We reserve the right to refuse services in situations that may pose a risk to the safety of our cleaners.
Payment:
- Payment must be made in accordance with our payment policy, as outlined on the Payment Policy page.
- Failure to make timely payments may result in the suspension or cancellation of services.
Cancellations and Rescheduling:
- Cancellations or rescheduling requests should be made at least 24 hours prior to the scheduled service.
- Failure to provide sufficient notice may result in a cancellation fee.
- We reserve the right to refuse future services to customers with a history of frequent cancellations or rescheduling.
Confidentiality and Privacy:
- We respect your privacy and will handle any personal information in accordance with applicable privacy laws.
- We will not disclose your personal information to third parties without your consent, except as required by law.
Complaints and Disputes:
- If you have any complaints or disputes regarding our services, please contact our customer support team. We will work diligently to address your concerns.
Amendments:
- We reserve the right to modify or update these terms and conditions at any time.
- The updated terms and conditions will be effective upon posting on our website.
